General business conditions

Hotel Panoráma

Trenčianske Teplice Ltd. ID: 363 34 227

Article No. 1
Introductory Provisions and Definitions

These General Terms and Conditions /hereinafter referred to as GTC/ were adopted and approved by the company Hotel Panoráma Trenčianske Teplice s.r.o., with its registered office in Trenčianske Teplice, Nádražná ulica 1902/12, registered in the Commercial Register of the District Court Trenčín, section: S.r.o. Insert number: 14494/R. Hereinafter referred to as Hotel Panoráma.

Article No. 2
Application of the General Terms and Conditions and Conclusion of the Contract

These GTC apply to all contractual obligation relationships into which the hotel enters with the client as the other contracting party in the provision or delivery of services, unless their application is expressly excluded in the contract
A contract means an agreement on the scope and content of the mutual rights and obligations of the contracting parties, arising:
a/ in written form, where the expressions of will of the contracting parties, including the signatures of their authorized representatives, are contained in the same document, or
b/ on the basis of the client’s order confirmed by the hotel.
The request pursuant to letter b/ of the preceding paragraph (hereinafter referred to as the order) is made by the client in relation to the hotel in person, in writing, via e-mail. The contractual relationship arises upon confirmation /in writing or by e-mail/ of the client’s order by the hotel.
The GTC are an integral and inseparable part of the contract concluded between the hotel and the client. Divergent arrangements in the contract or in the reservation confirmation take precedence over the wording of the GTC.
By concluding the contract, the hotel undertakes to provide the client with the service in the agreed scope and quality, while the client simultaneously incurs the obligation to pay the hotel the price for the agreed and provided services.
The contract may also be concluded through an intermediary, whereby the intermediary itself acts as the obligated person towards the hotel, unless the hotel gives written consent to a change in the person of the obligated entity.
The client is not entitled to assign or transfer any or all of their rights or obligations arising from the contract to a third party without the prior written consent of the hotel and is not entitled to sublet the rented premises to a third party.

Article No. 3
Accommodation Services
Reservation of Services

A reservation may be made by the orderer in their own name or in favor of a third party.
The hotel confirms the reservation to the customer (guest) after receiving the order from the guest in the form of:

written
electronic

The order must contain:

the first name and surname of the guest, in the case of a company the company name
the date of use of the hotel services
contact details: the guest’s address, e-mail contact
method of payment for the services, in the case of a company the billing details
the scope and type of the ordered services

The hotel is obliged to process the order within 6 hours or on the next business day for group reservations, either by confirming the reservation or rejecting it.

If the client is interested in a guaranteed reservation, the hotel is entitled to require the client to pay a deposit of at least 50% of the total price of the reserved accommodation. The reservation is considered guaranteed by the hotel at the moment the required deposit is paid.

On the basis of the order, the hotel will issue an advance invoice of at least 50% of the total price or send a request for online payment. After the payment is received, the reservation is confirmed and binding. The guest will receive an invoice for the payment received.

Accommodation Conditions

Only a guest who is registered for accommodation may be accommodated at the hotel. For this purpose, they shall present their identity card or a valid passport.

If a guest is accommodated directly without a prior reservation, they are obliged to pay the total price of the accommodation upon arrival.

When using services charged to the room account, the guest is obliged to present their hotel card and sign the bill. The guest pays the final bill at the reception upon the end of the stay.

The hotel is obliged to prepare and make the reserved rooms available to the client from 2:00 p.m. on the agreed day of arrival. The client is entitled to be provided with the reserved room before the said time only in the event that the hotel expressed its consent to this upon confirmation of the reservation.
Reserved rooms that the client has not taken over by 6:00 p.m. at the latest on the day of arrival may be given by the hotel to another client; this does not apply if a later arrival of the client was expressly agreed.
A client who checks into the hotel before 6:00 a.m. is obliged to pay the price of accommodation for the entire preceding night.
From a client who requests accommodation before 10:00 a.m. and the room is ready for accommodation, the hotel is entitled to require payment of 50% of the price of accommodation for the preceding night, but without the possibility of being provided breakfast on that day.
In the case of a request for accommodation before 2:00 p.m., the hotel is entitled to charge a fee of €15 for each commenced hour before the said time (so-called Early check-in).
Upon moving into the room, the client is obliged to report any deficiencies, discrepancies or objections at the hotel reception immediately after discovering them. The client is obliged to proceed in the same way if they discover any damage to the room, its equipment or inventory. In the event that the hotel discovers damage to the room or its inventory after the end of the client’s stay, without the client having reported these facts at the hotel reception, the client is obliged to compensate the hotel for such damage in full.
The client is obliged to vacate and leave the room by 10:00 a.m. on the agreed day of departure, unless otherwise agreed in advance. In the event that the client hands over the room after this time, the hotel is entitled to charge a fee of €15 for each commenced hour (so-called Late check out) and after 3:00 p.m. the full price of accommodation for the following night.
If the price for the services provided to an individual client exceeds the amount of €600, the client is obliged, upon the request of the hotel reception, to immediately pay the bill for the services provided so far.
The client’s stay, their other rights and obligations in relation to the hotel are governed by the Accommodation Rules and the Complaints Rules of Hotel Panoráma****. The individual rules are binding for hotel guests.
Unless excluded by the nature of the matter, the provisions of this article of the GTC also apply to the accommodation conditions of groups, whereby the accommodated guest and the person who made the group reservation are liable for the obligations towards the hotel jointly and severally.

Article No. 4
Events

The scope of services provided by the hotel in connection with the holding of an event is determined by the contract. If the services were agreed by the contracting parties but not precisely specified, the hotel is entitled to provide the event organizer with services and goods as determined by the hotel within the agreed budget.
The hotel is obliged to provide the agreed services properly, on time and in the usual quality for the number of event participants agreed in the contract. The quality of the services provided depends on the cooperation of the event organizer, consisting primarily in adhering to the agreed substantive and time schedule of the event. The hotel reserves the right to refuse any order of the event organizer relating to the event if it was not delivered to the hotel in advance within a reasonable period. The hotel may make the execution of urgent changes in the organization of the event, for reasons on the part of the event organizer, conditional upon the payment of a processing /cancellation/ fee in the amount set by the hotel.
The event organizer is obliged to notify the exact number of event participants no later than six (6) business days before the start of the event, whereby a deviation from the agreed number within a range of a maximum of 10% is assumed. If the number of persons is lower, the hotel is entitled to charge a cancellation fee for not using the agreed capacity to the extent exceeding the 10% deviation and/or to provide premises other than agreed or to withdraw from the contract. If the event organizer requests the provision of services for a higher number of persons, the hotel will make the maximum effort that can fairly be required of it to accommodate them, taking into account the spatial and operational capacities; however, for services to the extent exceeding the 10% deviation, it is entitled to require payment of the increased costs associated with this. There is no legal entitlement to the provision of services for persons exceeding the specified deviation.
The event organizer is not entitled to allow the consumption of own food and beverages at the event, except for those provided by the hotel, unless expressly agreed otherwise.
In the event that, on the basis of a special contractual arrangement, the event organizer and/or event participants are entitled to bring and consume alcoholic beverages not provided by the hotel, the organizer is obliged to pay an additional service fee – so-called corkage – in the amount set by the hotel. In this case, the event organizer also assumes full responsibility for the legal origin, health safety and settlement of the tax or customs obligations associated with the brought alcoholic beverages.
In the event that, on the basis of a special contractual arrangement, the event organizer and/or event participants are entitled to bring and consume bakery and confectionery products not provided by the hotel, the event organizer is fully responsible for the health safety and hygienic suitability of the bakery and confectionery products. In accordance with the generally binding legal regulations valid in the field of public health, the hotel is entitled to take a control sample from each type of these products and store it in the prescribed manner for the necessary period.
The event organizer is fully liable for damage (arising in particular as a result of damage, destruction, loss, theft) caused to the hotel’s property that occurred in causal connection with the conduct of the event organizer, event participants, or third parties (e.g. persons providing music production, video recording, etc.) involved in the preparation and/or during the course of the event on the basis of a relationship with the organizer or event participants. The event organizer is obliged to compensate the hotel for the damage no later than 10 days from the delivery of the damage statement.
The event organizer is obliged to comply with all generally binding legal regulations relating to its activities. In the event that the activity of the event organizer, the event itself, or any part of it carried out on the hotel’s premises (music, performance of artistic groups or performers) or the services and goods provided under the contract require consent, a statement, an opinion, a contract, an agreement concluded with state administration or public administration bodies or other third parties, or in the event that such a third party is entitled to grant or demand a fine, fee, tax, license fees or other monetary or non-monetary performance as a result of the event under the applicable regulations, including claims arising from intellectual property rights (authors, performing artists), the event organizer is obliged to secure such consent, statement, opinion, conclude the relevant agreement or contract, pay the monetary performance or provide other performance to the third party or the state administration or public administration body in full.
In the event that the hotel provides performance pursuant to the preceding paragraph on the basis of a final decision of a state administration or public administration body or another state body, the event organizer is obliged to reimburse the hotel for this performance upon the first written request within the period stated therein).
The hotel may require the event organizer to provide security services if the hotel, given the circumstances, considers this justified. Any costs associated with the security services are borne exclusively by the event organizer.
The event organizer is entitled to bring any objects, items, or any decoration installations in connection with the event into the used premises of the hotel only with the prior consent of the hotel. In order to prevent possible damage, the event organizer is obliged to agree on their installation and placement with the hotel in advance. However, these objects must be removed immediately after the end of the event and may not be temporarily or permanently stored in any premises of the hotel that are accessible to the public. In the event that the event organizer breaches its obligations set out in this paragraph, the hotel is entitled to remove and store these objects and items at the cost and risk of the event organizer and is also entitled to charge them a storage fee or rent.
In the event that the event may disturb public order, restrict or endanger the interests of the hotel and other clients, the event organizer is obliged to notify the hotel of this fact without undue delay. The hotel is entitled to take adequate measures to prevent such a situation, whereby the event organizer is obliged to provide it with the necessary cooperation.

Article No. 5
Technical Equipment

The client is entitled to use the basic technical equipment of the used premises under the conditions and at the price to the extent agreed by the contracting parties.
In the event that the contracting parties agree so in writing, the hotel is obliged to secure special technical equipment from third parties; in such a case, however, the client is responsible for the professional handling of such equipment and for its proper return. The client is obliged to compensate the hotel for any damage incurred as a result of the rights of third parties relating to the handling and use of such technical equipment.
The client is obliged to carry out an inspection and testing of the technical equipment secured by the hotel within a reasonable period before the start of the event and to report all defects to the responsible employee of the hotel’s technical department immediately, otherwise the hotel is not liable for unfit technical equipment or its defects.
Technical equipment other than that secured by the hotel may be used by the client only with the written consent of the hotel and after prior approval by the hotel’s technical department. This provision also applies to the use of telephones or other communication systems that may be installed on the hotel’s premises or connected to the hotel’s system. The hotel’s consent may be conditional upon payment of a special fee or other performance (flat-rate compensation for electricity consumption, connection fee, etc.).

Article No. 6
Price for Services and Payment Conditions

The client is obliged to pay the hotel the amount according to the order and the subsequent confirmation of the reservation. The hotel publishes price lists on its website and at the hotel reception. The amount of the price may vary according to the current occupancy of the hotel.
A client who is an event organizer is at the same time obliged to pay the hotel for all services and goods (including other related costs such as the price of food, beverages and services) that were provided under the contract to the accommodated persons and/or event participants.
In the event that any services or goods are, in accordance with the contract, charged directly to the guest, the accommodated person or in the group reservation of the event organizer, the event organizer and such person are jointly and severally obliged to pay these costs and the price of the performance to the hotel.
The prices for services agreed in the contract and stated in the valid price lists include value added tax /VAT/; however, the price of accommodation does not include the local tax. The local tax is paid upon the departure of each guest directly at the reception, or by the event (function) intermediary. In the event that a change in the VAT rate occurs from the time of the price calculation, the hotel is obliged, when invoicing, to apply the relevant VAT rate pursuant to the special regulation governing VAT in effect at the time the invoice is issued.
In the event that the period between the conclusion of the contract and the first day of the event/provision of the service is longer than 4 months and at the same time the prices for the agreed services have increased during this period according to the hotel’s price list, the hotel is entitled to unilaterally increase the agreed prices, but by a maximum of 10%, of which the hotel is obliged to inform the client.
Unless otherwise stipulated by the contract between the hotel and the event organizer, the event organizer is obliged to pay a deposit of the agreed price of the event. The specific conditions are established by agreement of both participating parties.
Unless otherwise agreed in advance, the basis for the billing of the hotel’s services is the tax document – the invoice, issued as a rule on the day of the client’s departure from the hotel’s premises or the day on which the client used all the ordered hotel services. The invoice must contain all the requisites according to the special legal regulation in effect at the time the invoice is issued.
The hotel’s tax documents (bills, invoices) are payable in full within 14 days of their issuance, unless the contract or these GTC stipulate a different period. In the event of the client’s delay in payment, the hotel is entitled to charge the client default interest of 1% of the amount due for each day of delay, including the day of payment. The default interest is payable upon the first written request of the hotel within the period stated in the request.
A payment whose value exceeds €5,000 may not be made in cash. The value of a payment that is divided into several separate payments is the sum of the values of these payments if these payments arise from a single legal relationship.
In the event that a client who has been granted credit or special payment conditions by the hotel is in delay with the fulfillment of any monetary obligation towards the hotel, the hotel is entitled to unilaterally revoke this credit or special conditions, and all unpaid obligations of the client towards the hotel become due.
Payment by credit card may be made both before and after the use of hotel services, on the basis of the data necessary for making the payment provided by the client. The hotel reserves the right to subsequently charge the client’s credit card for any differences that are discovered upon their departure (e.g. caused damage, etc.), to which the client expresses their explicit consent when placing the order; in this case the hotel is obliged to inform the client in writing of any subsequent charging of differences from the client’s credit card and of the reasons for such subsequent charging.

Article No. 7
Cancellation Conditions

Cancellation conditions for individual reservations:

In the event that the accommodation or the agreed services are cancelled, cancellation is possible 48 hours from the presumed day of arrival (e.g. if the day of arrival is the 24th day of the month, then free cancellation is possible until the 21st day of the month by 12:00 midnight).
When cancelling accommodation before this deadline, the deposit paid is not refunded to the guest.
In such a case, the guest may use it up until the end of the current calendar year.
After this deadline, the deposit paid for the stay is forfeited and the guest is not entitled even to a refund.
In extraordinary cases (illness, death, etc.), the hotel may waive its right to the cancellation fee, on the basis of sending written confirmation (an e-mail), demonstrable proof of a serious reason for cancellation. In these cases, it depends on the decision of the hotel management.
In such a case, the deposit is not refunded and the guest may use it up until the end of the calendar year.

Cancellation conditions for group reservations of 10 or more people:
The scope of services as well as the payment and cancellation conditions are determined by the contract. In the event that this is not the case and it is not agreed by agreement either, then the following cancellation conditions apply:

In the event that the accommodation or the agreed services are cancelled, cancellation is possible 7 or more days from the presumed day of arrival (e.g. if the day of arrival is the 24th day of the month, then free cancellation is possible until the 16th day of the month by 12:00 midnight).
When cancelling accommodation before this deadline, the deposit paid is not refunded to the guest.
In such a case, the guest may use it up until the end of the current calendar year.
After this deadline, the deposit paid for the stay is forfeited and the guest is not entitled even to a refund.
In extraordinary cases (illness, death, etc.), the hotel may waive its right to the cancellation fee, on the basis of sending written confirmation (an e-mail), demonstrable proof of a serious reason for cancellation. In these cases, it depends on the decision of the hotel management.
In such a case, the deposit is not refunded and the guest may use it up until the end of the calendar year.

Refund of payment for a gift voucher:
Statutory period: Without giving a reason, within 14 days from the day the payment was received or the voucher was delivered.
Exceptions: If the voucher was tied to a specific date of the service (e.g. a specific date of accommodation), the right to a 14-day withdrawal from the contract may not apply. It depends on the decision of the hotel management.

Article No. 8
Withdrawal from the Contract

Each contracting party may withdraw from the contract for the reasons expressly stated in the contract.
The hotel may also withdraw from the contract for the following reasons, unless these, or some of them, are expressly excluded in the contract as grounds for withdrawal:
a/ this right was agreed in writing with the client
b/ the client does not insist on performance by the hotel
d/ circumstances have arisen for which the hotel is not responsible and which make the fulfillment of the contract impossible
e/ the client has obligations towards the hotel that are past due
f/ advance payment or a deposit payment was agreed upon reservation and the client did not fulfill their obligation on time
g/ the services were ordered or reserved by stating incorrect, misleading, untrue or truth-distorting data about the client, or about other material facts
h/ the hotel has a justified reason to believe that the use of the hotel services could endanger the proper operation of the hotel, the security of the hotel, its employees or clients, damage the good name or reputation of the hotel in public, without this being legitimately attributable to the owner or the managing bodies of the hotel.

Article No. 9
Liability for Damage Caused to Brought-in or Deposited Items

The hotel is not liable for damage caused to brought-in or deposited items that were brought in by accommodated clients or visitors to the hotel.
Nor is the hotel liable for the theft of brought-in or deposited items.

Article No. 10
Communication and Delivery

Any notice or any other formal communication between the contracting parties must be made in written form and must be sent or delivered to the relevant contracting party to the e-mail address that the contracting parties mutually notify each other of pursuant to this article, or in writing
Any notice or any other formal communication is considered duly delivered by e-mail on the day the e-mail is sent.

Article No. 11
Common and Final Provisions

These GTC and the legal relationships arising on their basis are governed by the Slovak legal order. Any disputes arising from these GTC and the Contract will be resolved before the competent court in the Slovak Republic.

The handling of Clients’ complaints in relation to the Services provided by the Hotel is governed by the Complaints Rules of the Hotel. In the event that a Client – consumer is not satisfied with the manner in which the Hotel handled their complaint, or believes that the Hotel violated their rights, the Client has the right to turn to the Hotel as the seller with a request for redress. If the Hotel responds negatively to the Client’s request pursuant to the preceding sentence or does not respond to such a request within 30 (thirty) days from the day it was sent by the Client, the client has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on the amendment and supplementation of certain acts. The entity competent for the alternative resolution of consumer disputes with the Hotel as the seller is: the Slovak Trade Inspection, which can be contacted for the said purpose at the address Ústredný inšpektorát SOI, Odbor medzinárodných vzťahov a ARS, Prievozská 32, poštový priečinok 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1

These GTC, the contract and the relationships arising from the contract or related to the contract are governed by the legal order of the Slovak Republic.

Clients confirm their agreement with these GTC when placing an order. The hotel reserves the right to unilaterally amend the GTC. The obligation of written notification of a change to the GTC is fulfilled by placing them on the hotel’s pages (website) www.hoteltrenciansketeplice.sk
The amended GTC apply to the obligation relationship of the contracting parties from the day they come into effect.
The amended GTC do not affect the legal claims that arose between the contracting parties before the effectiveness of the change.

Should individual provisions of these GTC be or become ineffective or invalid, the validity or effectiveness of the other provisions of these GTC is not thereby affected.

Relationships not regulated in these GTC or in the contract are governed by the relevant provisions of the generally binding legal regulations of the Slovak Republic that are closer to them by their nature.
All disputes arising from the contract or in connection with it will be resolved by mutual agreement. In the event that no agreement is reached, the disputes will be finally decided by the competent general court in the Slovak Republic.
In these GTC, the terms and expressions defined below have the following meaning, unless the context in which they were used requires the application of a different meaning:
a/ Hotel – an accommodation facility designated Hotel Panoráma, whose owner and operator is the company Hotel Panoráma Trenčianske Teplice s.r.o.. The establishment of Hotel Panoráma is at the address Nádražná 1902/12, 914 51 Trenčianske Teplice and is, in accordance with Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll., which establishes the classification features for accommodation facilities in their classification into categories and classes, classified into the category: hotel, class: ****.
b/ Hotel premises – all interior premises of the hotel, including primarily social, restaurant, accommodation rooms, storage rooms, offices, corridors, staircases, the outdoor parking lot, the summer terrace, grassy areas, access roads, etc.
c/ Client/Guest – every natural or legal person who concludes a contract for the provision of services with the hotel or submits a binding order/reservation to the hotel.
d/ Contract/confirmation of the reservation or order – has the meaning pursuant to Art. 2 of these GTC
e/ Contracting party – means individually the hotel or the client/guest
f/ Contracting parties – are jointly the hotel and the client/guest
g/ Service – means any service within the hotel in accordance with its scope of business, but in particular accommodation, catering, wellness and congress services, the sale of goods, the rental of premises and facilities, services of technical, personnel and organizational provision, etc.
h/ Event – a social, cultural, educational and other function attended by a larger number of persons, which is connected with the provision of several types of hotel services, but in particular events, banquets, seminars, conferences, exhibitions, training sessions, corporate parties, wedding receptions, birthday celebrations, etc.
I/ Event organizer – every natural or legal person who organizationally, technically or in another way secures the event in the name of or in favor of the client and for this purpose enters into a contractual relationship with the hotel; unless otherwise agreed, it applies that the orderer of the event /client/ is its organizer
j/ individual client – 1 to 9 persons who jointly order a hotel service or reserve accommodation at the hotel, as a rule with the same date of arrival and departure
k/ Group – 10 or more persons who jointly order hotel services or reserve accommodation at the hotel, as a rule with the same date of arrival and departure
l/ Moment of payment – the moment when the entitled contracting party obtained the real possibility of disposing of the paid funds, i.e. the day of their crediting to the account, receipt at the cash desk, etc.
m/ Damage – actual damage and lost profit. Damage is compensated in money; however, if the entitled contracting party so requests and at the same time if it is possible, the damage is compensated by restoration to the previous state.
n/ Cancellation – the cancellation of accommodation. When the cancellation conditions are observed, the guest may claim the use of the deposit until the end of the current calendar year. When the cancellation conditions are not observed, the payment made is forfeited in favor of the hotel.

Unless the context implies otherwise, it applies that the terms and expressions used in these GTC that denote only the singular include the plural, and vice versa.

These General Terms and Conditions of Hotel Panoráma Trenčianske Teplice come into effect on July 1, 2026.

Ing. Marta Mišíková
Managing Director of the company